CUSTOMER CARE
We want the returns process to be clear, practical, and easy to follow.
Change-of-mind returns
Returns may be requested within 30 days of delivery. We do not charge a return or restocking fee. Returns are processed within 10 business days after the returned item is received and assessed.
Return steps
- Contact Ebike 2 U before sending the item back.
- Provide your order number, contact details, and reason for the return.
- Follow the return instructions we provide.
- Package the item securely so it is protected in transit.
Returns are by mail. Exchanges are not offered. Customers are responsible for return postage and safe packaging for change-of-mind returns.
Faulty or incorrect items
If an item arrives faulty, damaged, unsafe, incorrect, or materially different from its description, contact us as soon as possible with your order details and photographs where useful. We will assess the issue and explain the available next step.
Your legal rights
Nothing in this policy limits your rights under Australian Consumer Law. Questions can be sent to info@ebike2u.com.au or through our Contact page.