PRODUCT SUPPORT
We can help you understand the warranty information that applies to your product and guide you through the next step when something needs attention.
Warranty coverage
Warranty coverage, duration, and claim requirements can vary by product and manufacturer. Check the product listing and supplied documentation for the warranty information that applies to your purchase.
How to make a warranty enquiry
- Contact us with your order number and product name.
- Describe the issue, when it began, and whether the product can still be used safely.
- Include clear photographs or video where they help explain the issue.
- Keep the product and accessories available until we confirm the assessment process.
Do not continue using a product if doing so could be unsafe. Contact us first so we can provide appropriate guidance.
Australian Consumer Law
Manufacturer warranty information operates alongside, and does not replace, your rights under Australian Consumer Law. If a product has a problem, contact Ebike 2 U so we can assess the issue and discuss the available remedy.
Need help?
Use the Contact page or email info@ebike2u.com.au with your order details.