HELP & SUPPORT
Find quick answers about choosing a product, delivery, returns, support, and ordering from Ebike 2 U.
Choosing an e-bike
How do I choose the right e-bike?
Start with how you plan to ride: commuting, hills, cargo, recreation, folding storage, or a mix of uses. Consider your route, storage space, carrying needs, comfort, and the features you will use most often. If you are unsure, contact us with those details.
Can you help me compare models?
Yes. Send us the models you are considering and tell us about your route, storage, expected distance, and intended use. We can help you compare the information shown in the product listings.
Orders and delivery
How long does delivery take?
Orders are usually handled within 1–2 business days, Monday to Friday. Transit is usually 3–7 business days, for an estimated total of 4–9 business days. See Shipping & Returns for rates and details.
Can I track my order?
Sign in to My Account to review orders, or visit Track Your Order if you need help.
What happens if delivery is delayed?
Delivery estimates can change with stock, carrier capacity, destination, weather, and other events outside our control. Contact us with your order number and we will help review the latest information.
Returns and warranty
What is your returns period?
Returns may be requested within 30 days of delivery. See the full Refund and Returns Policy for the process.
How do I make a warranty enquiry?
Send your order number, product name, description of the issue, and helpful photographs through our Contact page.
Checkout and support
Are displayed prices GST inclusive?
Yes. Prices shown on the site are displayed in Australian dollars with GST included. See Payment & Checkout for checkout guidance.
How do I contact Ebike 2 U?
Use the Contact page, email info@ebike2u.com.au, or visit during our published opening hours.