Privacy Policy

Who we are

Ebike 2 U Pty Ltd
ABN 66 651 602 569
59 Belmore Street East, Oatlands NSW 2117
Email: info@ebike2u.com.au

Information we may collect

Depending on how you use the site, we may collect your name, contact details, delivery and billing details, account information, order details, messages you send through our forms, and technical information such as browser, device, and website usage data.

How we use information

• To process and deliver orders.
• To respond to questions, support requests, returns, and warranty enquiries.
• To maintain customer accounts and website security.
• To improve site performance, content, and customer experience.
• To meet legal, accounting, and operational requirements.

Service providers

We may share information with service providers that help operate the website, process orders, deliver products, provide email or form delivery, prevent fraud, maintain security, or provide hosting and technical services. They may only use information as needed to provide those services or as required by law.

Cookies and analytics

The site may use cookies and similar technologies to remember settings, support shopping-cart functionality, maintain sessions, improve performance, and understand general site usage. You can manage cookies through your browser settings, although some site functions may not work correctly if they are disabled.

Retention and security

We retain information for as long as reasonably necessary for the purpose it was collected, to provide services, resolve issues, meet legal obligations, and protect our business. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may contact us to ask about personal information we hold about you, request correction of inaccurate information, or ask a question about how it is handled. We may need to verify your identity before responding.

Contact

For privacy questions, contact info@ebike2u.com.au or use the Contact page.